Welcome to InfoNet
Introduction PDF Print E-mail

 

 Infonet Intro Image            Infonet Systems & Services Private Limited has been in business since 1984. During this time, the company has implemented hundreds of successful IT projects covering a diverse application and customer base.

Originally a pioneer in data communications technologies, Infonet was among the first companies to work on the early Local Area Networks of the 1980s and supplying solutions for that market segment.

From that exciting beginning, Infonet has moved into other areas of Information Technology and had done so with proficiency. As a company, we had supplied mission critical business solutions to our customers that include enterprise level storage solutions and highly redundant computing hardware.

During the 1990s, Infonet realised that with shrinking margins from hardware sales, the company has to re-invent itself as a full-blown end-to-end services provider, to ensure continued growth. With this decision, Infonet embarked on building its services offerings that include,

  • a credible Call Centre setup for office hours helpdesk and support management
  • a workshop for repair of OEM products as an Approved Service Centre
  • a fleet of vehicles to be used for on-site maintenance visits that include home repair services
  • in-house developed and tested RMA procedures for product warranty returns
  • well-trained technicians that can provide quality on-site desktop equipment services to our customers
  • continued investment in building a team of qualified engineers to provide professional services in areas such as storage consolidation, network security and software development
  • an innovative incentive program to encourage our staff in improving customer service and satisfaction


With the implementation of this services oriented strategy, Infonet has matured into an all rounded technology company that can provide our customers with end-to-end quality solutions in all areas of Information Technology in the 21st century.

 
The Infonet Difference PDF Print E-mail

 

Infonet believes in taking the time to understand our customers' culture and requirements. We then utilise that knowledge to deliver cost-effective, quality solutions to them. Making a sale is important to us but just as important is seeing our customers gain a positive experience from the solutions we provide them. Our objective is to have our customers start seeing us as a partner in their success and not simply just as another vendor.

 

 
Our Enterprise Direction PDF Print E-mail

 

In the fast paced environment that is Information Technology, it is real challenge for an organization to maintain direction with regards to technology and product offerings. Infonet has therefore chosen a difference tack to this challenge.

We have chosen to dedicate ourselves to excellent services and a gung-ho attitude. We aim to have the best customer oriented people that good training can produce. We intend to instill in our people the courage to try new things and never say die.

Our Enterprise Direction is therefore simply to invest in Our People and making them the Best.

 

 

 
Count on Us PDF Print E-mail

 

Besides simply being in business for over two decades, Infonet prides itself in knowing its customers, be they small one man operations or enterprises with hundreds of employees. They are all our valued customers and we take the time to know them. Our customers' success is our success.

Count on us! We know you.

 
Our Capabilities PDF Print E-mail

 

As an organization, Infonet believes in helping our people excel in what they do. We believe in training and nurturing them to their maximum potential. The management is easily accessible so that our staff is well informed and given every opportunity to air their views.

What we have then is an effective team of technical and service people who is motivated to keep themselves up to date with the latest trends in technology and the service industry.

We aim to provide the best by having the best.

 

 
Our Expertise PDF Print E-mail

 

The first thing a new staff learns in Infonet is to listen to our customers. As an IT firm, we do not have many areas whereby our available skill sets are found wanting. We therefore spend a lot of effort teaching our people to listen.

So, what kind of expert are we? We are experts in listening, understanding and fulfilling our customers' needs. And once we are sure of what the customer wants and require, our staff is able to leverage on our years of experience and our partners in delivering the required solution.

And as an illustration of the formidable arsenal of knowledge that we bring to any project, Infonet has well acknowledged expertise in the areas of,

  • Professional services for systems, storage and network implementation as well as migration.
  • Hosting services: website and email.
  • System and desktop maintenance, both offsite and onsite.
  • Warranty and hardware support for OEM equipment.
  • Professional outsourcing that includes Call Centre and Helpdesk support.
  • Application development, migration and project management.

 This is supported by our principle partners like Microsoft, IBM, Cisco, EMC and Crescendo Networks, all MNCs who are leaders in their own right and areas, who work with us in delivering value and quality solutions in all our projects.

With all this in place, Infonet has yet failed in delivering on a project in our proud history. And it all starts with simple listening.

 

 
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